Interested in what I can do?

You can read a summary of my experience below, or view more details on my LinkedIn profile.

 

EXPERIENCE

Specialist, Business Analysis – Merck (Branchburg, NJ)

October 2018 – Present

  • Maintained the functional requirements specification (FRS) and supporting documents for the integration layer between multiple regional CRMs and the enterprise-wide meetings management platform
  • Communicated with Merck markets in Germany, France, and other countries to troubleshoot and resolve processing errors
  • Built positive relationships with technical team, business stakeholders, and international market contacts
  • Analyzed internal operational reporting process for inefficiencies, trends, and possible long-term improvements
  • Assisted in coordinating user acceptance testing (UAT) between teams in the US, Singapore, and the Czech Republic
  • Executed testing for system enhancements and documented results and approvals based on Merck SDLC protocol

Senior Business Analyst / User Experience Analyst – Unily (formerly BrightStarr) (New York, NY)

October 2013 – April 2018

  • Sole business analyst for multiple intranet portals and public-facing websites built for desktop, tablet, and mobile devices, for clients in multiple industries including pharmaceutical, engineering, airline, laboratory equipment, and oil and gas
  • Led onsite and virtual workshops with stakeholders to elicit requirements, assess business needs, and review design comps
  • Delivered solution specification documents for SharePoint 2013 and SharePoint Online solutions, detailing business requirements, page layouts, custom functionality, and technical considerations, while under time and resource constraints
  • Assisted in project management by driving status meetings, project scrums, and additional working sessions as needed
  • Built positive client relationships by proactively asking questions regarding business requirements, capturing risks for technical feasibility of solutions, and escalating issues during solution development and testing
  • Acted as point of contact between client and development team during development sprints for waterfall/agile hybrid SDLC
  • Created training documentation and conducted onsite and virtual training sessions for client end-users
  • Acted as user experience analyst by creating and managing wireframes, providing feedback on site prototypes and visual designs, and by serving as the liaison between the client and visual designers
  • Executed test cases for mobile site and app builds on Android and iOS devices and logged bugs to developers for resolution
  • Mentored interns and junior-level business analysts
  • Initiated creation of internal Business Analysis Center of Excellence for consolidating processes, templates, and resources
  • Received promotion to Senior Business Analyst after 1 year

 

Business Analyst – Cognizant Technology Solutions (St. Louis, MO / Bridgewater, NJ)

June 2011 – October 2013

  • Captured and documented business requirements for post-merger integration at a Fortune 50 pharmacy benefits manager for multiple functional areas including audit, campaign management, client-facing reporting, and rebate invoicing
  • Facilitated JAR sessions, status meetings, and additional working sessions as required for multiple concurrent projects
  • Coordinated business stakeholders, IT resources, consultants, and domain SMEs from multiple functional areas for the resolution of over 1,000,000 rebate invoicing errors over a 6-month period
  • Captured and tracked information for over 500 SharePoint 2007 team sites to be migrated to SharePoint 2010 at a Fortune 100 pharmaceutical manufacturing company
  • Interviewed multiple levels of client management to communicate migration effort and elicit site migration requirements
  • Created onboarding documentation and served as a mentor for new business analysts
  • Designated internally as a business analyst lead after 18 months

 

EDUCATION

Rutgers University (New Brunswick, NJ) – May 2011

B.A. Information Technology and Informatics, cum laude

 

TECHNICAL SKILLS

  • Experience with SharePoint Online, SharePoint 2013, and Microsoft Office (Word, PowerPoint, Excel, OneNote, and Outlook)
  • Experience with Axure, Mindjet MindManager, Microsoft Test Manager, Visual Studio Online, and WordPress
  • Exposure to HTML, SQL, Java, and CSS

 

CONTINUING EDUCATION, TRAINING, AND CERTIFICATION

  • Certified as MCP: Microsoft Certified Professional (Apr 2015)
  • Completed “Intoduction to Business Analysis” at Avtech Institute of Technology (Feb 2014 – May 2014)